Privacy Policy

Last Updated: April 27, 2024

HeTrAI SA ("Company", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you visit our website www.hetrai.com ("Website") and use our services, including real-time tracking of mobile medical devices and AI-driven data interrogation services ("Services"). Please read this Policy carefully. By accessing or using our Website and Services, you agree to the terms outlined in this Policy. If you do not agree with any part of this Policy, please do not access or use our Website or Services.

1. Definitions
• "Personal Data": Any information relating to an identified or identifiable natural person.
• "Data Controller": HeTrAI SA, responsible for determining the purposes and means of processing your Personal Data.
• "Data Processor": Any third party processing Personal Data on behalf of HeTrAI SA.
• "Processing": Any operation performed on Personal Data, whether or not by automated means, including collection, storage, use, and disclosure.

2. Information We Collect
We may collect and process the following types of information:
a. Personal Information:
• Identification Data: Name, email address, phone number, and postal address.
• Account Information: Username, password, and other credentials.
b. Usage Data:
• Information about how you use our Website and Services, including device information, IP address, browser type, and access times.
c. Tracking Data:
• Data collected through tracking labels applied to medical devices, including location data, usage statistics, and other relevant metrics.
d. AI Interaction Data:
• Queries and interactions with our AI-driven data interrogation tools, including natural language inputs and resulting outputs.

3. How We Use Your Information
We use the collected information for the following purposes:
• To Provide and Maintain Services: Ensuring the functionality and improvement of our real-time tracking and AI services.
• To Communicate with You: Responding to inquiries, sending updates, and providing customer support.
• To Improve Our Services: Analyzing usage data to enhance user experience and develop new features.
• For Security and Fraud Prevention: Protecting against unauthorized access and ensuring the security of our systems.
• Compliance and Legal Obligations: Meeting legal requirements and enforcing our Terms and Conditions.

4. Legal Basis for Processing
Our legal basis for processing your Personal Data depends on the context:
• Consent: When you have given clear consent for us to process your Personal Data for a specific purpose.
• Performance of a Contract: Processing is necessary for the performance of a contract with you.
• Legal Obligation: Compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided it does not override your rights and freedoms.

5. Data Sharing and Disclosure
We may share your information in the following circumstances:
• Service Providers: Third parties who perform services on our behalf, such as data storage, analytics, and customer support.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Legal Requirements: When required by law or to protect our rights, safety, or property.
• With Your Consent: Any other disclosures with your explicit consent.

6. Data Security
We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Data Retention
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. When your Personal Data is no longer needed, we will securely delete or anonymize it.

8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your Personal Data:
• Access: Request access to your Personal Data.
• Rectification: Request correction of inaccurate or incomplete Personal Data.
• Erasure: Request deletion of your Personal Data under certain conditions.
• Restriction of Processing: Request to limit the processing of your Personal Data.
• Data Portability: Request to receive your Personal Data in a structured, commonly used format.
• Objection: Object to the processing of your Personal Data based on legitimate interests or direct marketing.
To exercise these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies help us understand how you interact with our services, remember your preferences, and provide personalized content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Website and Services.

10. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that your Personal Data receives an adequate level of protection. In cases where data is transferred to jurisdictions without adequate protection, we implement appropriate safeguards, such as standard contractual clauses.

11. Third-Party Links
Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any linked sites you visit.

12. Children's Privacy
Our Website and Services are not intended for use by individuals under the age of 18. We do not knowingly collect Personal Data from minors. If we become aware that we have inadvertently received Personal Data from a minor, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new Policy on our Website with a revised "Last Updated" date. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
HeTrAI SA
Via Industria 9, 6814 Cadempino (Switzerland)
Email: info@hetrai.com
Phone: +41.91.2241812

End of Privacy Policy